At Cozy Decor Store, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help with a straightforward return process.
Eligibility for Returns
- Timeframe: Items must be returned within 30 days of the purchase date.
- Condition: Items must be in their original condition—unused, unwashed, and undamaged—with all tags and packaging intact.
- Proof of Purchase: A valid receipt or order confirmation is required for all returns.
Non-Returnable Items
Unfortunately, the following items are non-returnable:
- Customized or personalized items
- Clearance or final sale items
- Gift cards
Return Process
- In-Store Purchases: Bring the item(s) along with the original receipt to any Cozy Decor Store location for a quick and easy return.
- Online Purchases:
- Contact our customer service team at [email protected] or +17185474413 to initiate the return process.
- Pack the item(s) securely, including the original receipt or packing slip.
- Ship the package to the return address provided by our team. Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.
Refunds
- Original Payment Method: Refunds will be issued to the original payment method within 7–10 business days after the return is processed.
- Gift Returns: If you’re returning a gift, a store credit will be issued for the value of the item.
Exchanges
- Exchanges can be made in-store or online. If the desired item is unavailable, we will issue a refund or store credit for the purchase value.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a replacement or provide a full refund, including shipping costs.
If you have any questions about our return policy, feel free to contact our customer support team. Thank you for choosing the Cozy Decor Store!