At Cozy Decor Store, we stand by the quality and craftsmanship of our products. To provide you with peace of mind, we offer a comprehensive warranty policy for eligible items. Please review the terms below for details on our warranty coverage.

1. Warranty Coverage

Our warranty guarantees that products purchased from Cozy Decor Store are free from defects in materials and workmanship under normal use during the warranty period.

Coverage Includes:

  • Manufacturing defects (e.g., stitching issues, material flaws)
  • Functional issues (e.g., faulty mechanisms, broken parts)

Coverage Excludes:

  • Damage caused by misuse, accidents, or improper care
  • Wear and tear from regular use (e.g., fading, scratches)
  • Alterations or repairs not authorized by Cozy Decor Store

2. Warranty Period

  • Standard Warranty: Most items come with a 1-year warranty from the date of purchase.
  • Limited Warranty: Clearance or final sale items may have a shorter warranty period or be excluded entirely.
  • Specific warranty details for each product are provided on the product page or receipt.

3. Warranty Claim Process

If you believe your item has a defect covered under warranty, please follow these steps:

Contact Us: Reach out to our customer service team at [email protected] or call +17185474413 with details of the issue.

Provide Documentation:

  • Proof of purchase (e.g., receipt or order confirmation).
  • Photos or videos of the defect for assessment.

Assessment: Our team will review your claim and may request additional information or inspect the item in person.

Resolution Options: If your claim is approved, we will offer one of the following:

  • Repair of the defective item (at no cost to you).
  • Replacement with the same or comparable product.
  • Store credit or a full refund if repair or replacement is not feasible.

4. Shipping and Repairs

If a repair or replacement requires shipping:

  • Cozy Decor Store covers shipping costs for approved warranty claims within [region/country].
  • International customers may be responsible for shipping fees.

Repairs conducted outside of the warranty period may incur additional charges.

5. Limitations of Liability

Cozy Decor Store’s liability is limited to the repair, replacement, or refund of the defective item as outlined above. We are not responsible for incidental or consequential damages resulting from the use of our products.

6. Contact Information

If you have any questions about this warranty policy or need assistance, please reach out to us:

  • Email: [email protected]
  • Phone: +17185474413
  • Mailing Address: 147-27 73rd Ave, Flushing, NY 11367, United States

Thank you for choosing the Cozy Decor Store. We are committed to providing quality products and exceptional service to help you create a home you love.